Privacy Policy
Last Updated Date : 09-Jul-24
Welcome to Blite Breal. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website at www.blitebreal.com (the “Website”) and our services (collectively, the “Services”). By using our Website and Services, you consent to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our Services:
1.1 For Individuals, we collect personal information such as your name, email address, phone number, and other contact details you provided at the time of registration for an account or when contacting us. We also collect age, gender, educational qualifications, and occupation when you register for an appointment.
1.2 If you are an incorporated or registered entity utilizing our services for your employees, we collect your employees, students, members, or any individuals information, which includes their names, dates of birth, email addresses, phone/mobile numbers, employee codes, and other business information. This may also include business statutory details and tax registration numbers.
1.3 Written transcripts of your interactions with our Experts are recorded and are accessible only to our Experts and specific employees of Blite Breal involved in delivering the Services.
1.4 Any information shared during personal consultations (“Confidential Information”) is excluded from the definition of Personal Information. It is not collected or used in the same manner as Personal Information unless under specific circumstances:
- In case of significant threats to health, safety, or life.
- When required to any authority by law.
2. How We Use Your Information
We use your information for the following purposes:
2.1 To deliver the Services you request, including personalized counseling and therapy sessions.
2.2 To communicate with you, respond to inquiries, and provide updates about our Services.
2.3 To process transactions and payments for Services.
2.4 To analyze usage trends, improve our Services, and develop new features.
3. How We Share Your Information
We may share your information in the following circumstances:
3.1 With Your Consent: We share your information when you give us consent to do so.
3.2 Service Providers: Third-party service providers assist us in delivering our Services, such as payment processors and hosting services. They are authorized to use your information only as necessary to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
3.3 Legal Compliance: We may disclose your information if required by law, legal process, or governmental request, or to protect the rights, property, or safety of Blite Breal, our users, or others.
3.4 Anonymized Information: We may share information about you with your employer, institution, or other entity that enables your access to our Services, after ensuring that such information has been anonymized to ensure that your identity cannot be determined.
4. Data Security
With a view of preventing any unauthorized access or use of Your Information, the Company has adopted commercially reasonable security measures that meet the industry standard.We implement reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
Disclaimer: No method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security. You acknowledge that you provide your Personal Information at your own risk.
5. Your Choices and Rights
You have choices regarding the collection, use, and sharing of your information:
5.1 You can update certain personal information during the appointment booking process.
5.2 You can opt out of receiving promotional emails by following the instructions in those emails.
5.3 You may have additional rights under applicable laws, including the right to access, correct, or delete your information.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your interactions with our Website and Services. Cookies are small files stored on your device that help us analyze usage patterns, customize content, and deliver advertisements. You can control cookies through your browser settings and other tools. However, disabling cookies may limit certain functionalities of the Website.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on the Website or through other appropriate means. Your continued use of the Website and Services after such changes constitutes acceptance of the updated Privacy Policy.
8. Grievance Redressal
In accordance with the Information Technology Act, 2000 and rules made thereunder, Blite Breal has established a Grievance Redressal Forum. If you are dissatisfied with any aspect of our Services, you may contact our Grievance Redressal Officer, Mr. Sreerag Shaji, at info@blitebreal.com. We assure you a time-bound response within one month from the date of your complaint.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: info@blitebreal.com
Phone: 8891674498
This Privacy Policy governs how we handle your information and your rights regarding its use. Please review it carefully.