Frequently Asked Questions
What is b-Lite b-Real?
b-lite b-Real is a platform dedicated to providing mental health support through expert listening, and 1 to 1 counseling therapy. We aim to create positive environments for individuals, employees, and managers by addressing their mental health needs.
How do I know if I need to see a mental health professional?
If you’re experiencing persistent feelings of sadness, anxiety, or stress that interfere with your daily life, or if you’re having difficulty coping with everyday problems, it may be beneficial to seek professional help.
How confidential are the services?
Our services are 100% confidential. We prioritize your privacy and ensure that all interactions remain secure and private for individuals. For an incorporated or registered entity utilizing our services for your employees, students, members, or any individuals, no names or personal details of employees, students, or individuals will be shared with the company or outside of the company (unless there is a threat to life or mandated by law).
How do I book an appointment?
You can book an appointment by clicking the ‘Book an Appointment or Login’ button on our website. This will redirect you to web-app, where you can start the booking process by creating an account.
Can I choose my therapist or counselor?
Yes, you can select the professional you’d like to speak with based on their expertise and your preferences.
What should I expect during my first session?
During your first session, your therapist or counselor will get to know you, discuss your concerns, and begin to develop a plan to address your needs. This session is also an opportunity for you to ask any questions and understand what to expect from the process.
How can I prepare for my session?
Find a quiet, comfortable space for your video call, ensure you have a stable internet connection, and approach the session with an open mind.
How many sessions are typically needed to cure your problem?
The number of sessions required depends on the severity of the issue and the individual’s condition. On average, it takes about 3 to 5 sessions.
How can our services cure physical illnesses like headaches without drugs?
We all know that we can actually feel it in our chest, throat, and stomach when something hurts our feelings. This shows that our physical health is closely connected to our mental health. Research indicates that many diseases are psychosomatic or influenced by stress, which can cause physiological changes in the body, leading to conditions like hypertension and migraines. Our services help you in clearing emotional blockages linked to memories, allowing individuals to find relief from physical symptoms and enjoy a healthy, drug-free life.
How long does a session last?
Expert listening last around 45 mins and 1 to 1 Personal last around 105 minutes.
What if I need to reschedule my appointment?
On the My Appointments page, under the Upcoming Bookings tab, you can view all your bookings and reschedule (if more than 12 hours remain)
What should I do if my payment is debited but I don't receive a confirmation message?
This usually happens when your bank delays sending us an acknowledgment. Your money is safe. Please drop an email to info@blitebreal.com with your transaction details, and we’ll assist you as quickly as possible.
Is there a refund policy?
Yes. Cancellations made within the free cancellation window are eligible for a refund after deducting processing fees, platform charges, admin costs, and applicable taxes. No refunds are provided for late cancellations, no-shows, technical issues on the client’s side.