Terms & Conditions

Last Updated Date : 09-Jul-24

Introduction

Welcome to Blite Breal. Our Platform, accessible at www.blitebreal.com (the “Website”), provides services aimed at promoting mental well-being and personal growth. The Website is owned, maintained, and made available by Blite Breal, a private entity incorporated under the laws of India. By accessing or using our Website and Services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies or guidelines we may introduce from time to time. If you do not agree to these terms, please do not use our Website or Services.

For the purposes of these Terms, “Blite Breal,” “We,” “Our,” or “Us” refers to the owners and operators of the Blite Breal Website. “User,” “You,” or “Your” or “Customer” refers to any individual or entity using our Website or Services. “Services” refer to all features, services, and content provided by Blite Breal, including Expert Listening, Meditation & Counseling Therapy, Financial advice, Nutritional Advice, Manager and Employee Well-Being Programs.

This document is an electronic record in terms of the Information Technology Act, 2000; the rules framed thereunder as applicable; and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1. Acceptance of Terms

1.1 By accessing or using our Website and Services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies or guidelines we may introduce from time to time. If you do not agree to these terms, please do not use our Website or Services.

2. Eligibility

2.1 By using our Website or Services, you represent and warrant that you meet the eligibility requirements.

2.2 Our Services are not intended for use by individuals under the age of 18 without parental or guardian supervision. By using our Services, you confirm that you are at least 18 years old or are using our Services under the supervision of a parent or guardian. Parents or guardians must ensure that minors use our Services in an appropriate and supervised manner.

2.3 If you are an incorporated or registered entity utilizing our Services for your employees, students, members, or any individuals, you are required to enter into an agreement or memorandum of understanding with us to facilitate the provision of these Services. By engaging our Services, you agree that all individuals accessing our Platform through your subscription or arrangement are bound by these Terms and Conditions. It is your responsibility to ensure that such individuals comply with these terms during their use of our Services.

3. Account Registration and Security

3.1 You may be required to create an account to access certain features of our Website or Services.

3.2 You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.3 You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

3.4 You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4. User Responsibilities

4.1 You agree to use our Website and Services only for lawful purposes and in accordance with these Terms and Conditions.

4.2 You agree not to post, store, transmit, create, or share any User Content that:

– (i) may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to you, to any other person, or to any animal;

– (ii) may create a risk of any other loss or damage to any person or property;

– (iii) seeks to harm or exploit children by exposing them to inappropriate content, asking for personally identifiable details or otherwise;

– (iv) may constitute or contribute to a crime or tort under applicable law;

– (v) contains any information or content that we deem to be unlawful, harmful, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libelous, threatening, profane, or otherwise objectionable;

– (vi) contains any information or content that is illegal (including, without limitation, the disclosure of insider information under securities law or of another party’s trade secrets); or

– (vii) contains any information or content that you do not have a right to make available under applicable law or under contractual or fiduciary relationships.

4.3 You agree that any User Content that you create, store, or share does not and will not violate third-party rights of any kind, including without limitation any Intellectual Property Rights (as defined below) or rights of privacy. “Intellectual Property Rights” means all patent rights, copyrights, mask work rights, moral rights, rights of publicity, trademark, trade dress, and service mark rights, goodwill, trade secret rights, and other intellectual property rights as may now exist or hereafter come into existence, and all registered domain names protected under applicable law.

4.4 You agree that any User Content you create, store, or share will not:

– (i) violate any intellectual property rights of the Company and/or those of any other third-party;

– (ii) contain any unwanted or unapproved publicizing, promotional materials, solicitations, spam, or bulk emails, etc.; and

– (iii) contain any computer code designed to harm, destroy, disrupt, or restrict the performance of any computer software or hardware, or telecommunications equipment.

4.5 You agree not to engage in any activity that interferes with or disrupts our Website or Services.

4.6 You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4.7 You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

5. Payment Methods and Refund Policy

5.1 Payment for Services can be made through various methods as internet banking, debit cards/ credit Cards, Unified payments interface (“UPI”), Payment wallets available at the time of payment.

5.2 We may charge for the chat, audio, and/or video-based counseling/ therapy sessions and other programs. Before availing of any such Service, we will communicate in writing to the User the applicable charges for the said Service. In addition to these Terms, a User shall also be bound by the terms (if any) mentioned for specific Service(s).

5.3 Please note that the charges paid by a Customer are not refundable unless otherwise specified. However, in the event a Customer is not satisfied with the Service provided by Blite Breal, they may send an email to info@blitebreal.com. Blite Breal will review each such email on a case-by-case basis and may refund the charges paid if it deems fit.

5.4 All fees for individual users are inclusive of taxes, levies, or duties imposed by taxing authorities. As an individual user, you are not required to pay any additional taxes, levies, or duties beyond the stated fees.

5.5 If you are an incorporated or registered entity utilizing our Services for your employees, students, members, or any individuals, all fees are exclusive of taxes, levies, or duties imposed by taxing authorities. In this case, you shall be responsible for the payment of all such taxes, levies, or duties in addition to the stated fees.

5.6 For any Services purchased, the Blite Breal team shall make two attempts to reach the Customer for confirmation of the Services. In case the Customer fails to respond within seven days of the last communication, the Service will be treated as consumed and no refunds shall be provided by Blite Breal.

5.7 In case of technical difficulties during or at the time of the session, Blite Breal will check with their service providers. If the case is adjudged by Blite Breal to be genuine, the appointment shall be rescheduled. However, the Customer shall not be entitled to a refund on account of technical difficulties at the time of the session.

5.8 For Audio and Video Sessions, in case the Customer fails to turn up at the time of the appointment, Blite Breal will reschedule the session only once. If the Customer still does not turn up the second time, the appointment will be treated as consumed and no refunds shall be provided by Blite Breal.

5.9 For any reschedules, the Customer needs to inform Blite Breal at least 24 hours in advance. Unless specifically allowed by the Terms, the Customer shall not be entitled to a refund for whatever reason.

5.10 The User agrees and understands that any payments made through internet banking, debit cards, credit cards, UPI, or payment wallets (“Virtual Payment Mode”) are subject to separate terms and conditions set by the respective banks or payment gateways. Blite Breal is not liable for any issues or liabilities arising from these Virtual Payment Modes, including fraudulent transactions. If you believe there has been an error in billing, please contact us immediately.

5.11 Blite Breal will not be held responsible for any loss or damage arising from (a) lack of authorization for transactions; (b) payment issues during the transaction process; or (c) the decline of any transaction for any reason.

5.12 The User acknowledges that the payment facility provided by Blite Breal does not constitute a banking or financial service.

5.13 Blite Breal reserves the right to adjust the charges for its Services at any time, with immediate effect. Users will be bound by the revised charges from the time they are implemented.

6. Intellectual Property Rights

6.1 All content on our Website, including text, graphics, logos, images, and software, is the property of Blite Breal or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

6.2 You agree not to copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software.

7. Data Protection and Privacy

7.1 We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

7.2 Our Privacy Policy, which is incorporated into these terms by reference, describes how we collect, use, and share your personal information.

8. Warranty

8.1 The Services and content provided on Blite Breal are offered on an “as is” and “as available” basis without warranties of any kind, either express or implied. Blite Breal makes no warranties or representations about the accuracy or completeness of the Services or the content provided. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free. You acknowledge and agree that your use of the Services is at your own risk and discretion.

8.2 Blite Breal expressly disclaims any warranty of merchantability, fitness for a particular purpose, or non-infringement. Blite Breal does not warrant that the results obtained from the use of the Services will be accurate or reliable, or that any errors in the Services will be corrected.

9. Disclaimer

9.1 The advice or information provided by experts via the Website is provided for informational purposes only and cannot be considered a substitute for examination by a doctor or other mental health professional. You are advised strongly against relying solely on, or making decisions based solely on advice provided by any Expert.

9.2 You understand and agree that although an Expert may be a counsellor, therapist, or other mental health professional, Blite Breal disclaims any and all liability for any consultation and therapy services rendered by an Expert to you through the Website. You further acknowledge and agree that you take full responsibility for the decision to access an Expert through the Website and to continue to interact with such individual(s), and that the role of Blite Breal is strictly limited to providing access to such Experts to you.

9.3 Use of the Services is not for emergencies. If you think you have a medical or mental health emergency, or if at any time you are concerned about your care or treatment, please contact emergency services, and notify your primary care provider. If you are considering or contemplating suicide, or if you feel that you are a danger to yourself or to others, you may discontinue use of the services immediately at your discretion and notify appropriate police or emergency medical personnel. If you are thinking about suicide, immediately call a suicide prevention helpline such as DISHA (1056).

9.4 Your use of information provided on the Website and availing of services on the Website is solely at your own risk. Blite Breal is not, and will not in any manner be involved in the practice of medicine or the provision of medical care.

10. Limitation of Liability

10.1 Blite Breal shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

The use or inability to use the Services.
Unauthorized access to or alteration of your transmissions or data.
Any other matter relating to the Services.

11. Indemnity and Release

11.1 You agree to indemnify, defend, and hold harmless Blite Breal and its subsidiaries, affiliates, officers, directors, employees, agents, partners, and licensors from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your use of the Services, your violation of these Terms and Conditions, your violation of any rights of another person or entity, or your violation of any applicable laws or regulations. This indemnity obligation shall cover all liabilities, costs, and expenses incurred by Blite Breal as a result of such claims or demands, including but not limited to, claims related to your access to or use of the Services, the content you submit, post, transmit, or make available through the Services, your violation of these Terms and Conditions, or your violation of any rights of another.

12. Prohibited Uses

12.1 You agree not to use our Website or Services for any illegal or unauthorized purpose.

12.2 You agree not to engage in any activity that interferes with or disrupts our Website or Services.

13. Third-Party Services

13.1 Our Website may contain links to third-party websites or services that are not owned or controlled by Blite Breal.

13.2 Blite Breal has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

14. Waiver

If You breach these conditions and We take no action, We will still be entitled to use Our rights and remedies in any other situation where You breach these conditions.

15. Amendment

15.1 We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time.

15.2 Your continued use of our Website or Services following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

16. Termination

16.1 We may terminate or suspend your account and access to our Website or Services immediately, without prior notice or liability, for any reason, including if you breach these Terms and Conditions.

16.2 Upon termination, your right to use our Website and Services will immediately cease.

17. Dispute Resolution

17.1 Any dispute, controversy, or claim arising out of or relating to these Terms and Conditions, including the breach, termination, or invalidity thereof, shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.

17.2 The place of arbitration shall be Kollam, Kerala.

18. Governing Law

18.1 These Terms and Conditions are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

18.2 Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in Kollam, Kerala.

19. Contact Information

19.1 If you have any questions about these Terms and Conditions, please contact us at:

Email: info@blitebreal.com

Phone: +91 8891674498

By using our Website and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for choosing Blite Breal!